If you see the sign of in somewhere else on the site and point by your mouse, you will see the related explanations.
If you are going to use laptop or iPad you don't need to buy camera. You can use their own built-in camera.
But we recommend you to use earphone and microphone because they make your voice more clear and soundproof and you will hear your teacher more clear.
If you selected flexible package, you can have classes with different teachers.
If you selected fixed package and you don't like your first teacher you change your teacher 1 time. In order to change your teachers, you need to contact us via our chat support or email.
If you select fixed package you need to schedule/book all your classes only with one particular teacher at fixed times and on fixed days of a week (Mon, Wed, Fri or Tue,Thu, Sat or Mon-Sat etc) before you start your course.
Click here to watch the short video tutorial on how to select your teacher and schedule.
If you select flexible pakager, you can have classes at anytime and any day with different teachers or one teacher if you want.
With felxible package, you can arrange the schedule in advance only up to a week and you can schedule 3 classes per day.
If you want to book today's class you must book it at least 2 hours before of the class time.
There are two ways to book your classes after you selected your package whether it is fixed or flexible.
1. Select your teacher first, then go to her profile and book days and times from her available hours.
2. Select days and times, then select your teacher from available teachers on your specified dates and times.
If the class is interupted because of your internet connection, you don't have a right to make up the class. So you should immediately move to other location and connect again.
However if the class is interrupted because of teacher's internet, you have a right to make up the class.
If you have selected Fixed-12 or Flexible-12 packages, you have a right to cancel up to 2 classes 1 hour before the class time and make-up the class later booking the class for another date and time.
If you have selected Fixed-24 or Flexible-24 packages, you have a right to cancel up to 4 classes with the same condition.
To do that just log into your account and cancel your class at least 1 hour before the class time as shown in this short video tutorial.
If you cancelled your class within the rule, a right to book the class for another date and time will be added into your account automatically and you can re-book your class before your package expires.